Our support team is available:
Monday–Friday, 9 AM – 6 PM (PST)
Emails can be sent anytime, and we will reply during business hours.

MatteGem LLC
4319 Meadow Spring Way
Oceanside, CA 92057

Please note: This is our administrative office.
We do not offer in-person customer service or pickups at this address.

For faster support, please include:

• Your order number

• Your full name

• A brief explanation of the issue

• Photos if the product arrived damaged or incorrect

Send details to hello@mattegem.shop.

Most inquiries are responded to within 24–48 hours.
Weekend or holiday requests may take slightly longer.