Welcome to MatteGem.shop, operated by MatteGem LLC.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from mattegem.shop.

For privacy-related questions, please contact us:
📧 hello@mattegem.shop
📞 760-201-7057

1. Company Information

Business Name: MatteGem LLC
EIN: 92-3241443

Business Address:
4319 Meadow Spring Way
Oceanside, CA 92057
United States

MatteGem.shop specializes in Minimalist Jewellery, offering timeless, elegant pieces designed for everyday wear.

2. Information We Collect

We collect personal and non-personal information to process orders, enhance user experience, and provide customer support.

A. Personal Information

Collected when you place an order, create an account, or contact us:

• Full name
• Email address
• Phone number
• Billing & shipping address
• Payment information (processed securely by third-party providers)

Note: We do not store full credit card numbers.

B. Automatically Collected Information

Collected through cookies and analytics tools:

• IP address
• Browser and device details
• Pages viewed
• Time spent on the website
• Referring URLs
• Shopping behavior

C. Order & Support Details

• Order history
• Customer service messages
• Return/refund requests

3. How We Collect Information

We collect information through:

• Placing an order
• Creating an account
• Email/newsletter signup
• Website contact forms
• Cookies & tracking pixels
• Third-party analytics tools

4. How We Use Your Information

We use your information to:

✔ Process, fulfill, and ship your orders

✔ Provide customer support

✔ Send order updates and purchase confirmations

✔ Improve website functionality & user experience

✔ Personalize product recommendations

✔ Detect fraud and enhance security

✔ Send promotional emails (only if you opt in)

✔ Comply with legal and tax regulations

5. Sharing Your Information

Your privacy is important to us. We do NOT sell your personal information.

We only share information with trusted service providers necessary to run our business:

A. Third-Party Service Providers

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers
• Email marketing platforms
• Analytics & advertising partners
• Website hosting providers

Each receives only the information they need to perform their services.

B. Legal Requirements

We may share information if required to:

• Comply with legal requests or regulations
• Prevent fraud or security threats
• Protect the rights of MatteGem LLC

6. Cookies & Tracking Technologies

MatteGem.shop uses cookies to:

• Maintain your shopping cart
• Analyze website performance
• Personalize your shopping experience
• Track marketing effectiveness

You may disable cookies in your browser settings, but some features may not work properly.

7. Data Security

We take security seriously and use:

• SSL encryption
• Secure payment checkout
• Regular system monitoring
• Restricted employee access

While no online platform is 100% secure, we make every effort to protect your data.

8. Your Privacy Rights (GDPR & CCPA-Friendly)

Depending on your location, you may request to:

• Access your personal data
• Correct or update information
• Delete your data
• Opt out of marketing communications
• Request a copy of your data
• Limit data processing

To submit a request, contact us at hello@mattegem.shop.

9. Children’s Privacy

MatteGem.shop does not knowingly collect personal data from children under 13.
If a child has provided information, please contact us immediately so we can remove it.

10. Third-Party Links

Our website may include links to external websites.
We are not responsible for their content, practices, or privacy policies.

11. Policy Updates

We may update this Privacy Policy occasionally to reflect:

• Business changes
• Legal requirements
• Website improvements

Changes will appear here with an updated Effective Date.

Continued use of the website means you accept the updated policy.

12. Contact Us

For privacy-related concerns or requests:

MatteGem LLC
4319 Meadow Spring Way
Oceanside, CA 92057
📧 hello@mattegem.shop
📞 760-201-7057
🌐 https://mattegem.shop