Welcome to MatteGem.shop, operated by MatteGem LLC.
By accessing or purchasing from our website, you agree to these Terms & Conditions.
Please read them carefully before using the site.

If you have any questions, contact us:
📧 hello@mattegem.shop
📞 760-201-7057

1. Company Information

Business Name: MatteGem LLC
EIN: 92-3241443

Business Address:
4319 Meadow Spring Way
Oceanside, CA 92057
United States

These Terms govern your use of MatteGem.shop, including browsing, shopping, and interacting with our services.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years old, or have permission from a parent/guardian
• You will provide accurate, up-to-date information
• You understand and accept these Terms & Conditions

3. Product Information & Availability

MatteGem.shop offers Minimalist Jewellery, including rings, necklaces, bracelets, and accessories.

While we aim for accuracy, we cannot guarantee that:

• Product colors displayed on your device perfectly match the actual item
• All items will always be in stock
• Product descriptions, pricing, or photographs are completely error-free

We reserve the right to modify or discontinue products at any time.

4. Pricing & Payments

• All prices are listed in USD
• Prices may change without notice
• We use trusted third-party payment processors (e.g., Stripe, PayPal)
• MatteGem.shop does not store full credit card information

When placing an order, you authorize the payment method to be charged.

5. Shipping & Delivery

Shipping times vary based on:

• Your location
• Product availability
• Carrier performance

We are not responsible for delays caused by:

• Carrier issues
• Weather conditions
• Incorrect shipping addresses provided by the customer
• Customs delays (if applicable)

6. Returns, Refunds & Exchanges

Returns and refunds are governed by our Refund Policy, which outlines:

• Return eligibility
• Non-returnable items
• Refund processing times
• Exchange limitations

By purchasing from MatteGem.shop, you agree to follow these guidelines.

7. Account Registration

If you create an account, you agree to:

• Keep your login details secure
• Maintain accurate account information
• Accept responsibility for all actions taken under your account

We may suspend or terminate accounts for violating these Terms.

8. Intellectual Property Rights

All content on MatteGem.shop, including:

• Product images
• Website design
• Logos & branding
• Text & product descriptions
• Graphics & digital content

is the property of MatteGem LLC and protected by copyright and trademark laws.

You may not:

• Copy
• Redistribute
• Modify
• Republish
• Reproduce

any content without written permission.

9. Prohibited Activities

You agree not to:

• Use the website for fraudulent or illegal activities
• Attempt to hack or disrupt the site
• Provide false or misleading information
• Copy or resell our products or content
• Upload harmful files, malware, or spam

Violations may result in account termination or legal action.

10. Third-Party Links

Our website may include links to external sites.
MatteGem LLC is not responsible for:

• Their content
• Their accuracy
• Their security
• Their privacy practices

Users should review the policies of any external site they visit.

11. Limitation of Liability

To the fullest extent permitted by law, MatteGem LLC is not liable for:

• Damages from using or being unable to use the website
• Shipping delays or service interruptions
• Product misuse or improper handling
• Unauthorized access to your data
• Losses resulting from third-party errors

Your use of MatteGem.shop is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless MatteGem LLC from claims, damages, or losses resulting from:

• Your misuse of the website
• Your violation of these Terms
• Your violation of laws or third-party rights

13. Privacy

Your use of MatteGem.shop is governed by our Privacy Policy, which explains:

• What data we collect
• How we use it
• How we protect it
• Your privacy rights

14. Updates to These Terms

We may update or modify these Terms at any time.
Changes will be posted on this page with a new Effective Date.

Continued use of the website means you accept the updated Terms.

15. Contact Information

For questions about these Terms:

MatteGem LLC
4319 Meadow Spring Way
Oceanside, CA 92057
📧 hello@mattegem.shop
📞 760-201-7057
🌐 https://mattegem.shop